Changes to staff, practice name, address or phone

Page last updated on: 7/23/25

To notify us of changes in your name, address, staff, tax ID number, or if you're opening or closing to new patients, you must notify us 60 days ahead of the change.

The name and information you provide us must be up-to-date. For example, the name you provide us for your practice must match the name you use when you answer patient phone calls.

When you submit your practice name and other details—like your location—during the enrollment process, we use this information in our Find a Doctor tool. This tool helps our members—and prospective patients for you—find the care they need. The Centers for Medicare and Medicaid Services (CMS) requires that this information is up-to-date.

For example, if you answer the phone as “ABC Family Medicine” your name in Find a Doctor should be “ABC Family Medicine.”

Need to update the name of your practice?

To notify us of a name change, follow these steps 60 days or more before the change takes effect:

  1. Log in to your prism account.
  2. Click on Enrollments & Changes.
  3. Click Change Individual Provider or Organization and follow the steps to submit your change.

Check the status of your request

Once you submit your request, our team will receive an inquiry. You can check the status of your request and view comments from our team any time in prism by clicking on Enrollments & Changes and selecting the Inquiry ID. When your request is completed, you'll receive a comment from our team. Any time our team posts a comment, you'll receive an email notification.

Report retirement/termination

At least 90 days prior to your retirement or termination of contract with Priority Health, notify us of the change. Learn how.

Validate your provider directory information with our BetterDoctor attestation process

We partner with BetterDoctor to maintain your Provider Directory (a.k.a., Find A Doctor) information, to ensure our members get the care they need when they need it. 

BetterDoctor, part of Quest Analytics Accuracy, helps health plans improve the flow and quality of accurate provider data.

The Centers for Medicare and Medicaid Services (CMS) requires health plans to verify provider information quarterly to avoid misdirecting members. BetterDoctor reaches out to our provider network on our behalf to help us ensure our provider directory – Find A Doctor – is as accurate as possible.

We use your CAQH attestation to maintain your credentialing information in our internal records. However, we don’t use it to update our member-facing provider directory, Find A Doctor. That is done through:

  1. Your verification with BetterDoctor
  2. Updates made in prism, our provider portal.

BetterDoctor will ask you to review and verify providers’ names and specialties, practice names, contact information, web address, whether you’re accepting new patients and more.

  1. We send our provider roster to BetterDoctor.
  2. BetterDoctor contacts you via email and/or fax to verify your information. You’ll receive a web address and an access token – an 8-digit alphanumerical code like ABC123D4, which isn’t case sensitive.
  3. You complete your attestation online.

Attest through BetterDoctor, then submit any changes needed through your Priority Health prism account or the Delegation SharePoint Site. Find more information on reporting provider changes. We'll send you a reminder notice to submit your changes if you attest with any updated information.

Double check the date you received the code. Codes are only active during the current quarter: January-March, April-June, July-September and October-December. If you’re certain your code is active, refresh your browser and try entering it again.

Email validation@betterdoctor.com and let them know.

Email support@betterdoctor.com to let them know.

Unfortunately, no. Make sure the information you’ve entered is correct before submitting.

Have questions or need help with your attestation? Email support@betterdoctor.com.

You may be removed from our directory if your data isn't up to date

To keep our Find a Doctor tool accurate and to meet our requirements as a health plan, we may remove providers who don't maintain their information with us. This means you may be removed from Find a Doctor if your practice name doesn’t match the name you answer your phone with or if your other data, like locations or hours of operation, aren't accurate.