Each year, the Michigan Department of Health and Human Services (MDHHS) contacts select Medicaid members to better understand the quality of care they receive from their providers and health plan.
The 2024 Child CAHPS and CSHCS CAHPS survey results are now available for providers
| CSHCS measure | 2024 rate |
| How Well Doctors Communicate | 95.01% |
| Customer Service | 88.09% |
| Rating of Specialist Seen Most Often | 70.20% |
| Rating of All Health Care | 69.20% |
| Rating of All Health Plan | 72.43% |
| Access to Specialized Services | 73.11% |
| Transportation | 70.18% |
| Access to Prescription Medicines | 87.05% |
| Not Felt Treated Unfairly: Race and Ethnicity | 97.38% |
| Not Felt Treated Unfairly: Health Insurance | 94.30% |
| Child CAHPS Medicaid measure | 2024 rate |
| Rating of Health Plan | 67.00% |
| Rating of All Health Care | 62.04% |
| Rating of Personal Doctor | 75.00% |
| Rating of Specialist Seen Most Often | 65.45%+ |
| Getting Needed Care | 80.78%+ |
| Getting Care Quickly | 87.43%+ |
| How Well Doctors Communicate | 94.11% |
| Customer Service | 92.65%+ |
| Coordination of Care | 86.44%+ |
What’s the goal of these surveys?
- Children’s Special Health Care Services (CSHCS) CAHPS: CSHCS CAHPS targets families of children with special health care needs to gain insight into how their providers coordinate complex care, support family engagement and meet specialized service needs.
- Child Consumer Assessment of Healthcare Providers & Systems (CAHPS): Child CAHPS gathers feedback from parents and caregivers of children enrolled in Medicaid health plans to evaluate patients’ access to care, communication from providers and overall satisfaction with the care they receive. These surveys are helpful tools for providers in identifying strengths and areas of opportunity in their care delivery. CAHPS results drive quality improvement initiatives and enhance patient care.
These surveys can help providers identify strengths and areas of opportunity in their care delivery. The results of the surveys drive quality improvement initiatives and enhance patient care.